Terms of Service
1. INTRODUCTION
1.1. The provision of services by JSC "Salakas" (hereinafter - the Service Provider) on websites garantiniai.lt and en.garantiniai.lt located at the address https://garantiniai.lt and https://en.garantiniai.lt (hereinafter - Websites) is carried out in accordance with these rules (hereinafter - the Rules).
1.2. Customers, in order to order services on Websites, must familiarise themselves with these Rules and comply with them.
1.3. The service provided by JSC "Salakas" is:
1.3.1. Warranty repair of equipment - when providing this service, repair and maintenance services are provided free of charge to Customers who have submitted documents confirming a valid warranty from the manufacturer of the defective equipment, in accordance with the procedure set forth in these Rules.
1.4. The concept of goods used in these Rules refers to the Customer's devices transferred to the Service Provider, in respect of which the Service Provider has undertaken to provide certain services.
1.5. JSC "Salakas" has the right to change, amend or supplement the Rules at any time without prior notice to the Client. The new Rules enter into force from the day they are placed on Websites. Customer orders placed before the change of the Rules are fulfilled according to the Rules valid at the time of placing the order.
1.6. If the Customer violates the provisions of these Rules, the Service Provider acquires the right to cancel the Customer's registration.
1.7. The Service Provider is not responsible and does not compensate the Client for the damage he suffered, which is caused by non-compliance with the conditions stipulated in the Rules.
2. WARRANTY REPAIR TERMS AND CONDITIONS
2.1. The warranty terms of the goods begin to be calculated from the day of the proper transfer (delivery) of the goods to the Customer, or from the day of issuing the invoice. During the product warranty period, warranty repairs are performed free of charge.
2.2. JSC "Salakas" is not responsible for violations that occurred when the Customer did not follow the instructions and recommendations of the device manufacturer or seller.
2.3. This warranty service does not apply to software, consumables and is not provided if:
The device was used incorrectly, not according to its intended purpose, and the manufacturer's permissible device loads (resources, ratings) were exceeded, the working modes were impermissibly accelerated;
Malfunctions or defects occurred due to the fault of the Customer or third parties, catastrophic natural phenomena or circumstances of force majeure;
Failures occurred when the Customer used consumables or product parts that are not original or recommended for use by the product manufacturer;
The device is mechanically, thermally, chemically or otherwise damaged;
The failure occurred due to the effect of moisture (oxidation of electronic components, activated moisture indicators, visually observed moisture inside the device);
Physical damage to the device;
The malfunction was caused by contamination, when dust, foreign objects, substances, liquids, insects, etc. got inside the device;
Damaged, destroyed or changed device model, serial number, warranty and other stickers or markings on the devices;
The device was connected to technically disordered or ungrounded electricity, telephone and other networks, or the failure occurred due to excessively high voltage or its jumps, sudden voltage drop, disappearance (due to the Customer's fault or no fault);
Several devices were connected to each other without complying with the rules for connecting devices;
The failure occurred due to improper servicing of the equipment or due to another failure (not contacting the service in time and using a defective product);
If the failures are caused by viruses or other malware or software failure;
Any repair, diagnosis or modification of the device carried out independently (not by the dealer or manufacturer's technical center), and there are signs of an attempt to open the product, etc.
The presence of dead pixels on the LCD screens of monitors, laptops and tablets, cameras, phones and other devices is not considered a fault or defect if the number of pixels does not exceed the dead pixel norms set by the device manufacturer.
Natural wear and tear of the product during its use or the resulting change in its appearance and properties is not considered a defect or lack of quality of the product.
2.4. The Customer must submit the product for warranty repair in the manufacturer's or similar packaging that ensures safe transportation, together with the documents received at the time of purchase, drivers, bundled cables, wires, and software. It is forbidden to pack devices and their accessories with filled water containers, wet cloths, and wet air filters. Vacuum cleaner containers must be empty. The service provider is not responsible for mechanical damage caused during the transportation of the device.
2.5. When submitting the product, the Customer must specifically and clearly indicate the observed failure, deficiency or other reason for which the product is being submitted for repair. It is necessary to specify the serial number of the product, the number of the purchase invoice, the description of the supplied package, and the contact information of the responsible person.
2.6. When accepting a product for warranty service, a preliminary product inspection is performed. During it, visually or otherwise observed significant damage to the product is recorded in the certificate of acceptance of the device for repair or in a separate document. After submitting the product or part of it for a detailed inspection, the Service Provider may detect hard-to-see or hidden damage to the product that was not detected during the preliminary inspection.
2.7. The initial diagnosis of the product is carried out within 3 (three) working days. During this diagnosis, it is determined whether the deficiency specified by the Customer exists (appears).
2.8. If no malfunctions of the product or its part specified by the Customer are found, the customer's recorded non-conformity is not considered a malfunction or defect, if the malfunction is not due to the fault of the manufacturer or in the non-warranty cases specified in these Rules, the costs related to the detection of the malfunction (diagnostics, transportation, invoices issued by the Service provider, etc.) are covered The client. The product is returned to the Customer only after the full payment of the aforementioned costs.
2.9. After receiving the product and recognizing the failure as a warranty, the Service Provider will repair the product or its part within 20 (twenty) working days from the delivery of the product to the Service Provider, or within 30 working days, if the part necessary for the warranty repair must be delivered from abroad.
2.10. When picking up the product, it is necessary to check whether the specified fault has been eliminated (except for cases where it is impossible to do this at the premises of the Service Provider), as well as to make sure that the complete set of the device brought for repair is returned. Later, claims for missing parts of the set are not accepted. The product cannot be returned without a document (goods acceptance-transfer act). In case of loss of the deed, it is mandatory to have a document confirming the identity of the person.
2.11. If a non-repairable device or its component is replaced with a different or similar one, a new warranty service term is not granted for the replaced part - the continued warranty, which was established for the device or its component submitted for warranty repair, is applied.
3. OTHER TERMS
3.1. The Customer is responsible for the data on the device.
3.2. The service provider is not responsible for saving the data on the device. Please make a copy of the data on the device.
3.3 In case of servicing, the data on the device is not saved. The repair work continues without saving the data separately without informing the customer about it.
